Details of Ordering FOR TRADE CUSTOMERS

1. Make your order selection in the 'Select Wines of Interest' section (on left). Wines in stock are listed in the format [Our Reference Number], [Producer], [Grape Variety/Blend], [Vineyard/Appellation], [Vintage], [Price Range].
2. Enter how much of each wine in the 'Comment' section (e.g. 3  cases of '3KLO20', 6 bottles of '5KLO22', minimum of  '1SEH23'). NB Minimum order from a producer is two cases (24 bottles).  Mixed cases are allowed (see below).
3. Include any delivery instructions in the 'Comment' section such as what time and day of the week is preferable, where exactly you want the delivery deposited, and which designated person will sign off for the shipment (which may or may not be the person ordering).  
4. Enter contact details, including name of the person ordering, address headed by the name of the winery, postcode, email and telephone. 
5. Submit your order.
6. Confirm and pay the invoice. Once your order is submitted you will receive an email with an attached pro-forma invoice giving the price to pay less any qualifying discount and any further details of delivery. When the order is confirmed an Order Invoice will be sent confirming that the order is live.  Live orders will be processed by Clear Wine Company and payment requested within 10 days of the order invoice date.
7. Sit back and relax! Your order will be prepared and delivered to your address within one week.

Please note:
Restrictions on the order - The minimum order is 2 x 12-bottle cases (24 x 75 cL bottles) per producer. Please note the total order should be a whole number of units of 12 (i.e. 24, 36, 48 etc) per each producer. You can choose as many producers and bottles as you like that hold to the above rules.

More than one selection per case (Mixed Cases) - Different wines in a 12-bottle case are allowable if the wines selected are from the same producer.

Availability of the wines - all wines listed are in stock. If the selected vintage is not available Clear Wine Company will email you suggesting the next newer vintage. If no confirmation is received within 10 working days it will be presumed that the order can transfer to the new vintage.

The price ranges - less tax:
£ -  <£10
££ - £10 to £14.99
£££ - £15 to £19.99
££££ - >£20.

To change or cancel your order - once you have received the pro-forma invoice, if you wish you can cancel by sending an email to [email protected] with 'Cancel Order -  [order reference]' in the subject line. Changes to the order may be made with an email to [email protected] with 'Change Order - [order reference]' in the subject line with details of the changes set out in the body of the email. Any delays in ordering should be communicated to Clear Wine Company where possible.

When an order is a continuing order - if the order is not a first order, you have 10 working days from receipt of the proforma invoice to cancel or confirm any changes before the order becomes live.

And finally (from the Owner) - we take care to explain a lot on our website about each wine because of our duty under English Law and the fact that we think it's important you and your customers know. This includes the alcohol content for each bottle and whether it is vegan or vegetarian compatible. If you would like to know more about a particular wine or producer, drop me a line at [email protected] and I will be happy to help. - William Heijbroek